Liry's Jewelry — Shipping Policy
⚠️ IMPORTANT: By completing your purchase, you acknowledge that you have read, understood, and agreed to this Shipping Policy. This policy is presented at checkout and must be accepted before your order is processed.
1. Production & Processing Time
Production and processing time varies depending on the item. Please read this section carefully before placing your order, as delivery timelines are directly affected by how long it takes to produce your piece.
In-stock items (Italian machine-made chains, 2mm–6mm Cuban links, and other ready-to-ship pieces):
• Orders are processed and shipped within 1-2 business days of payment confirmation.
• We cannot ship the same day an order is placed. A minimum of 24 hours is required before any order ships.
Made-to-order items (production times below are estimates and may vary):
• Handmade Miami Cuban links (7mm and above): 3-4 weeks production time
• Custom pendants: 4-5 weeks production time
• Rings: 4-5 weeks production time
You will receive a shipping confirmation email with tracking information once your order has been dispatched. Business days are Monday through Friday, excluding federal holidays.
If you have a specific deadline or event you are purchasing for, please contact us before ordering so we can confirm whether your piece can be completed in time.
2. Domestic Shipping (United States)
We use different carriers depending on your order value and the type of item purchased:
• Orders $0–$999 (non-gold items): Shipped via USPS Ground Advantage.
• All gold orders (any value): Shipped via FedEx 2-Day Express.
• All orders $1,000 and above: Shipped via FedEx 2-Day Express.
Shipping costs:
• Free standard shipping on all jewelry orders $100 and above.
• Gold Grain orders: Shipping is always charged regardless of order amount. Free shipping does not apply to Gold Grain purchases under any circumstances.
• All other orders under $100: Exact shipping cost calculated and charged at checkout.
• Overnight shipping: Available upon request at approximately $150. Contact us at info@lirysjewelry.com or (813) 888-8590 before placing your order to arrange overnight shipping.
Overnight shipping requests must be made before the order is placed. We cannot upgrade shipping on an order that has already been submitted.
3. FedEx Delivery & Package Holds
All FedEx shipments are sent directly to the address on your order. If you need to make any changes to your FedEx delivery — including holding your package for pickup — you must contact us directly. Do not attempt to redirect a FedEx shipment through the FedEx website or app without speaking to us first, as this can affect insurance coverage on your package.
If you request a hold for pickup, your package must be picked up from a FedEx staffed store location only. We do not authorize pickup from FedEx access points at third-party retail locations such as Walgreens or Dollar General, as we cannot guarantee the security of your package at those locations.
Any changes to FedEx delivery must go through us. Contact us at (813) 888-8590 or info@lirysjewelry.com.
4. Signature Confirmation
A signature is required upon delivery on all orders over $50. If you are unavailable at the time of delivery, the carrier will leave a notice and attempt redelivery or hold the package at a local facility for pickup.
Liry's Jewelry is not responsible for packages returned to us due to failed delivery attempts caused by an unavailable recipient. In such cases, re-shipment fees may apply.
5. International Shipping
We currently ship internationally to the following regions:
• Canada
• United Kingdom
• Australia
• European Union
• Asia
• Middle East (currently available to Saudi Arabia and the United Arab Emirates only)
All international orders are shipped via DHL. At checkout, you will have two delivery options:
• DHL eCommerce Parcel Direct: 5-14 business days estimated transit time.
• DHL Express: 3-4 business days estimated transit time.
Transit times are estimates and do not include production time for made-to-order items. Please factor in production time when selecting your shipping method.
6. Duties, Taxes & Customs
All applicable duties, taxes, and import fees are collected at checkout. Liry's Jewelry pays these fees on your behalf to the destination country's customs authority, so there are no surprise charges upon delivery.
While we handle the customs payments, please note that customs processing times are outside our control and may cause delays beyond the estimated transit window. These delays are not grounds for a refund or dispute.
7. Package Insurance
All Liry's Jewelry shipments are fully insured through Jewelers Mutual Insurance for the full purchase value of your order. Your package is covered from the moment it leaves our facility until it is delivered and signed for.
In the event your package is lost or damaged in transit, please reach out to us right away at info@lirysjewelry.com or (813) 888-8590. Your insurance is through Jewelers Mutual — not the carrier — and we will handle the Jewelers Mutual claim on your behalf.
Please note that you will also need to open a claim with the shipping carrier (FedEx, USPS, or DHL) in addition to notifying us. Both steps are required: the carrier claim and our Jewelers Mutual claim work together to resolve your case. Contact us first so we can guide you through the process and make sure nothing is missed.
Orders over $1,500 — jewelry missing from a package you received: If your package arrived and you took delivery of it, but upon opening it the jewelry was not inside, you must file a police report before we can proceed. For these orders, we are unable to open the Jewelers Mutual insurance claim without a copy of the police report.
If tracking instead shows your package as delivered but you never actually received it, a police report is not required. Simply contact us and open a claim with the carrier, and we will take it from there.
Insurance claims do take time to process, but you are fully covered and we will work to resolve your claim as quickly as possible. Do not discard any damaged packaging or items, as we may need photos or the original packaging to support the claim.
8. Address Accuracy
Please ensure your shipping address is complete and accurate before submitting your order. Liry's Jewelry is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
If you need to correct your address after placing an order, contact us immediately at (813) 888-8590 or info@lirysjewelry.com. We will do our best to update it before the order ships, but changes cannot be guaranteed once processing has begun.
9. Contact Us
For any shipping-related questions, overnight shipping requests, FedEx hold requests, or delivery concerns:
• Phone: (813) 888-8590
• Email: info@lirysjewelry.com
• Website: lirysjewelry.com
This policy was last updated August 2026. The version in effect at the time of purchase governs your transaction.
