I was looking for a Miami Cuban 14k gold chain to replace an older one that a jeweler ruined. When I came across Liry's Jewelers while doing a Google search, I read a bunch of reviews, and I contacted them via email because I had several questions. After going back and forth with them several times, I found them nothing less than extremely professional, understanding, helpful, and customer centric. Not only were they very understanding, but they also went above and beyond to be helpful in safeguarding my chain. When it arrived, it not only came in a display box, it came in a velveteen bag, and the insurance card was included! (I didn't have to ask for it.) But I must say, the craftsmen ship is excellent! My chain is exactly what I had hoped for, and even prettier than the pictures on the website. The pictures on the website don't do the look and feel of the chain any justice! I would absolutely order from Liry's Jewelers again without hesitation! They have earned my trust and my loyalty. If you are considering ordering from them, I'd encourage you to do so. You won't be disappointed! They truly are masters at their craft, and they truly understand customer service!