Policy

LIRY'S JEWELRY PROVIDES A 100% GUARANTEE ON THE KARAT OF ALL PRODUCTS USING X-RAY ANALYSIS.

Shipping
10/14kt cuban links take 2-3 weeks to be made (estimated time frame) and 18kt cuban links take 3-4 weeks (estimated time frame). Cuban links ship within 2-5 days of item being completed. If no difference payment is due item will be shipped within 2 days of completion.
All other items take a minimum of 3-7 business days to ship once order is placed (estimated time frame).
All Non-Custom Items will ship within 45 days

Return/Exchange Policy
ONLINE PURCHASES HAVE A 7 DAY RETURN WINDOW.

IN-STORE PURCHASES ARE NOT ELIGIBLE FOR RETURN

For details on online returns and exchanges, please checkout our return page here.
Hand Made Cuban links
10kt and 14kt cuban links take around 2-3 weeks to be made (during off peak times).
18kt cuban links take around 3-4 weeks to be made (during off peak times).
Once the piece is complete, we will contact you with the final weight
All weights and therefor prices are estimates. Cuban links can come in up to 10 grams heavier or lighter. If the piece is heavier, you will be charged the difference at the price per gram that you previously paid. If lighter, we will refund you the difference.
Understand the time frames above are ESTIMATES. Pieces can take longer.

Upgrade Program
All Cuban links above 4mm purchased with us are eligible for our upgrade policy. Within 1 year of your purchase, if you decide to upgrade your cuban link by at least 50 grams or 1 full millimeter (whichever is greater), You will only pay the difference in price (by weight of gram, whichever is greater).
**Please be aware Rose Gold, White Gold, and Tri-color Cuban Links ARE NOT eligible for upgrades. Additionally chains over 300 grams are subject to higher minimum differences.

Custom orders
Can take anywhere from 1-3 months to be completed
To begin production 75% of the value of the piece must be paid
Custom orders have an approximate gram weight given, if a custom order weighs 1 gram or more over, the customer is responsible for the difference payment
Custom orders are CUSTOM, weights cannot and are not guaranteed.
Customer orders are NON-REFUNDABLE/NON RETURNABLE.

For more info on custom order please check out our blog post on the basic of custom jewelry