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Policy

Policy

Liry's Jewelry Karat Guarantee

At Liry's Jewelry, we are committed to providing the highest level of quality and transparency. We proudly offer a 100% guarantee on the karat purity of all our products, verified using advanced X-ray analysis technology. Shop with confidence, knowing every piece meets our exacting standards for authenticity and craftsmanship.

Shipping Policy

Ready-to-Ship Items:

  • These items typically ship within 3-7 business days after the order is placed (estimated timeframe).
  • All ready-to-ship items will be dispatched no later than 45 days from the order date.

Handmade Cuban Links:

  • 10kt and 14kt Cuban Links: Estimated production time is 2-3 weeks during off-peak periods.
  • 18kt Cuban Links: Estimated production time is 3-4 weeks during off-peak periods.
  • Once completed, Cuban links will ship within 2-5 days. If no additional payment is required, the item will ship within 2 days of completion.

Please note that all timeframes provided are estimates and may vary slightly. We appreciate your patience as we ensure the highest quality craftsmanship in every piece.


Return/Exchange Policy

All online purchases, excluding custom-made orders, can be returned for free until December 31.

IN-STORE PURCHASES ARE NOT ELIGIBLE FOR RETURN

For details on online returns and exchanges, please checkout our return page here.

Handmade Cuban Links Policy and Shipping Times

Production Time:

  • 10kt and 14kt Cuban Links: Typically require 2-3 weeks to craft during off-peak periods.
  • 18kt Cuban Links: Usually take 3-4 weeks to complete during off-peak periods.

Final Weight and Pricing:
Once your piece is finished, we will notify you with the final weight. Please note:

  • All listed weights and prices are estimates.
  • The final weight may vary by up to 10 grams heavier or lighter.
    • If the piece is heavier, you will be charged the difference based on the price per gram you originally paid.
    • If the piece is lighter, we will refund the difference accordingly.

Important Note:
The time frames provided are estimates and may extend due to unforeseen circumstances. We appreciate your understanding and patience as we ensure the highest quality craftsmanship for your Cuban link.

Miami Cuban Link Upgrade Program

All solid Miami Cuban links over 4mm purchased from us qualify for our exclusive upgrade program. If you choose to upgrade within one year of your purchase, you’ll only pay the difference in price or weight (whichever is greatre) for your new piece, based on either:

  • An increase of at least 50 grams, or
  • An increase of 1 full millimeter (whichever is greater).

Important Notes:

  • Rose Gold, White Gold, and Tri-Color Cuban Links are not eligible for upgrades.
  • 18kt and 22kt is excluded from program.
  • Custom locks are excluded from the program.
  • Chains weighing over 300 grams and bracelets over 250 grams may require higher minimum upgrade thresholds.
  • Gold karat must remain the same or higher.

This program is our way of ensuring your jewelry always reflects your evolving style and preferences!

Diamond Ring Upgrade policy

Eligibility:

  • Applies to Natural Diamonds and lab Diamonds .
  •  gemstones, and custom jewelry are not eligible.

Upgrade Process:

  • You must purchase a new diamond that is at least twice the value of your original diamond.
  • The original diamond must be returned in its original condition, accompanied by the original grading report.

Credit Received:

  • You will receive a credit equal to the original purchase price of the diamond. This credit is applied to your new diamond purchase.

Settings:

  • The original diamond's setting is not eligible for return or exchange. If the setting cannot accommodate the new diamond, you may need to purchase a new setting. Gold credit can be given on old setting if it can not be used 

Grading Report:

  • A replacement fee applies if the original diamond's grading report is missing.

Exclusions:

  • The policy excludes promotional or special offers unless otherwise stated.

Custom Orders Policy

  • Timeline: Custom orders typically require 1-3 months to complete, depending on the complexity of the design.
  • Payment: Full payment is required upfront to begin production.
  • Weight and Pricing: An approximate gram weight is provided for all custom orders.
    • If the final piece weighs 1 gram or more over the estimate, the customer is responsible for paying the difference based on the original price per gram.
    • If the final piece weighs less than the estimate, the price will be adjusted, and the customer will receive a refund for the difference.
  • Weight Variance: As custom orders are uniquely crafted, the exact weight cannot be guaranteed.
  • Final Sale: Custom orders are non-refundable and non-returnable.

Thank you for your understanding and trust in our craftsmanship.

For more info on custom order please check out our blog post on the basic of custom jewelry