If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Selling Gold & Trade Ins

Do you buy Gold?

Yes we do! We can buy your old gold chains, charms, rings, bracelets, earrings, and anything else that is genuine gold!

Use our scrap calculator to get a rough idea of the price you will get.

Please remember we are buying gold at the scrap price, to be melted down, NOT at the price you paid.

Click here for our calculator

Orders & shipping

I picked express shipping, where is my item?
  • Shipping time and fulfillment are a little different. Fulfillment usually takes us 2-3 business days. Once the order is ready, it will then ship UPS express.
  • Depending on the item, it may not be in stock. If the item is not in stock it usually takes us 2-4 days to get the item in. All purchases above $100 do have a free shipping option. If you made a purchase and paid for faster shipping method please let us know, we can easily refund you the shipping costs.
  • Cuban links are hand made to order. Once the order is placed they take around 3 weeks (for 10/14kt) and around 4 weeks (for 18kt).
  • Many of our pendants and charms are also made to order. If you have questions on your specific piece please reach out!
  • Custom items are completely different, and production times vary greatly, if you are interested in a custom item please email us ( or call us at (813) 888-8590.
I will not be home during my delivery.
  • That is not a problem. Because the package is fully insured for the value you paid, it requires an signature to be delivered, it will not be left at your door.
  • You will not be able to make any changes. However, if you notify us after a delivery is attempted we can have UPS hold the package at a fulfillment center where you can pick it up with photo ID.
  • If you selected USPS, you will have to stop by your local post office after a delivery is attempted to pick up the package.
I just received my item but I do not like it.
  • It happens, we know pictures do not always properly show a product. We can accept a return as long as it is within 7 days of the item being delivered to you. For details please check out our returns page, here.
Can I change my order?
  • Generally, yes. If you place an order and realise you purchased the wrong size, or want to get a thicker/thinner piece please call (813 888 8590) or email (
  • If the item is a cuban link we will be able to change it. However because the cuban link was already ordered, we will have to restart which means the estimated time would start over from that date.
How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to and we will contact the shipping company.

I do not know what length I need.
  • Common problem. If this will be your first jewelry purchase we suggest going to a local store and trying on different lengths, that way you know how different lengths look on you. Also checkout our youtube and instagram page where we post videos and pictures of different items that may help give you an idea of what you need.
  • In addition, we always suggest going a little longer if you are still unsure. It is always easier to shorten a necklace or bracelet. Shortening a chain can always be done within 2 days. If the item is too short, we will have to get a whole new piece.
Do you make your Miami Cuban links in house?

Yes we do!

Where are your non handmade Cuban links made?

We import the vast majority our of products from Italy (in addition to some charms/rings from Turkey). We also use U.S. based wholesalers from time to time for smaller orders, or sizes we do not carry in bulk.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

Price Questions

The price for gold is currently _____, why are you charging more?
  • That is the "spot price" or "scrap price". That is the price that raw gold being mined from the ground is sold for. The mining companies sell at that price to a gold refinery. The refinery then produces gold bars (usually 24kt) and marks them up to be sold to a manufacturer. The manufacturer then turn the gold into a finished piece of jewelry and marks that up.
  • Then 1 of two things happens, the manufacturer sells the finished pieces to a wholesaler who marks it up once again and sells to a jewelry store, or possibly sells right to a jewelry store if that store purchases enough pieces. We do the second, we purchase directly from manufacturer for pieces we do not make here.
  • So for us (and we purchase directly from the manufacturer) the price is marked up at least twice before we get the item, sometimes 3 times. Many other retailers may have had the price marked up 4/5 times before they are able to sell it to you.
What is the difference between 10 and 14 karat gold?
  • Visually? Not much. Technically? The amount of gold in the item. Pure gold is 24 karat and will not contain any other metal. A item that is 10kt gold is 41.7% gold (Au) and 58.3% other metals. A 14kt gold item is 58.3% gold and 41.7% other metals. 
  • 18 karat gold is visually different from both 10 and 14kt gold. It is a much darker/deeper yellow/gold. 18kt gold is 75% gold, and 25% various other metals
  • For a little more detail, checkout our blog post of gold karat