HELP / FAQS

• Shipping time and fulfillment are a little different. Fulfillment usually takes us 2-3 business days. Once the order is ready, it will then ship UPS express.
• Depending on the item, it may not be in stock. If the item is not in stock it usually takes us 2-4 days to get the item in. All purchases above $100 do have a free shipping option. If you made a purchase and paid for faster shipping method please let us know, we can easily refund you the shipping costs.
• Cuban links are hand made to order. Once the order is placed they take around 3 weeks (for 10/14kt) and around 4 weeks (for 18kt).
• Many of our pendants and charms are also made to order. If you have questions on your specific piece please reach out!
• Custom items are completely different, and production times vary greatly, if you are interested in a custom item please email us (info@lirysjewelry.com) or call us at (813) 888-8590.
  

• That is not a problem. Because the package is fully insured for the value you paid, it requires an signature to be delivered, it will not be left at your door.
• You will not be able to make any changes. However, if you notify us after a delivery is attempted we can have UPS hold the package at a fulfillment center where you can pick it up with photo ID.
• If you selected USPS, you will have to stop by your local post office after a delivery is attempted to pick up the package.

• It happens, we know pictures do not always properly show a product. We can accept a return as long as it is within 7 days of the item being delivered to you. For details please check out our returns page, here.

• Generally, yes. If you place an order and realise you purchased the wrong size, or want to get a thicker/thinner piece please call (813 888 8590) or email (info@lirysjewelry.com)
• If the item is a cuban link we will be able to change it. However because the cuban link was already ordered, we will have to restart which means the estimated time would start over from that date.

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to hello@sahara.com and we will contact the shipping company.

• Common problem. If this will be your first jewelry purchase we suggest going to a local store and trying on different lengths, that way you know how different lengths look on you. Also checkout our youtube and instagram page where we post videos and pictures of different items that may help give you an idea of what you need.
• In addition, we always suggest going a little longer if you are still unsure. It is always easier to shorten a necklace or bracelet. Shortening a chain can always be done within 2 days. If the item is too short, we will have to get a whole new piece.

Yes we do!

We import the vast majority our of products from Italy (in addition to some charms/rings from Turkey). We also use U.S. based wholesalers from time to time for smaller orders, or sizes we do not carry in bulk.