Liry's Jewelry — Return & Exchange Policy
⚠️ IMPORTANT: By completing your purchase, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy. This policy is presented at checkout and must be accepted before your order is processed.
Our Commitment to You
We want you to shop with confidence. If you are unsure about a purchase — whether it's the style, size, or weight — please reach out to us before your order ships. We are happy to answer any questions and, in many cases, can waive the restocking fee entirely for customers who contact us prior to shipment.
A few things we want you to know upfront:
• If you cancel your order before it ships, there is no fee of any kind — full refund, no questions asked.
• Restocking fees apply only to returns after delivery, not to exchanges or pre-shipment cancellations.
• There is no restocking fee for exchanges — only for returns. See Section 9 for exchange details.
To cancel an order before it ships, request a restocking fee waiver, or ask questions before purchasing, contact us at:
• Phone: (813) 888-8590
• Email: info@lirysjewelry.com
We would rather work with you than lose you as a customer. Don't hesitate to reach out.
1. Online Purchases — Return Window
Items purchased online may be returned or exchanged within 7 days of the confirmed delivery date. After 7 days, no refunds or exchanges will be issued.
To initiate a return, you must first contact us to obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted and will be returned to sender.
2. Restocking Fees
Restocking fees apply to returns only — not exchanges or pre-shipment cancellations. The following flat fees are deducted from your refund:
• Orders $1,000 and above: $50 restocking fee
• Orders under $1,000: $25 restocking fee
• Customized Cuban links: An additional 10% fee on top of the flat restocking fee above, calculated on the pre-tax purchase price
Example: A $1,200 non-customized return would result in a $1,150 refund. The same piece, if customized, would result in a $1,030 refund ($50 flat fee + $120 customization fee).
Restocking fees may be waived at our discretion for customers who contact us with concerns prior to their order shipping. Please don't hesitate to reach out — we'd rather work with you than lose you as a customer.
These fees are disclosed here and acknowledged at checkout in accordance with Visa, Mastercard, and American Express guidelines.
3. Return Shipping
Liry's Jewelry covers the cost of return shipping on all approved returns. Once your RMA is issued, we will provide a prepaid return shipping label. You are responsible for packaging the item securely and using the provided label.
All return shipments must:
• Include your RMA number on the outside of the package
• Use the prepaid label provided by Liry's Jewelry
• Be insured for the full purchase value (we will arrange this with the prepaid label)
Liry's Jewelry is not responsible for items damaged due to improper packaging by the customer during the return shipment.
4. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged under any circumstances:
• All in-store purchases
• Custom-made or custom-modified pieces
• Cuban links weighing 400 grams or more
• Any 18kt or 22kt chain, bracelet, ring, or pendant
• Rose gold and white gold Cuban links
If you are unsure whether your item is eligible for return before purchasing, please contact us at (813) 888-8590 or info@lirysjewelry.com.
5. In-Store Purchases
All in-store purchases are final sale. No returns or exchanges are accepted for items bought in our physical store.
6. Return Eligibility
To qualify for a return, the item must be:
• Unused and in its original, unaltered condition
• Returned within the 7-day window from confirmed delivery
• Accompanied by a valid RMA number obtained prior to shipment
Items that have been worn, altered, resized, or damaged after delivery are not eligible for return.
7. Incorrect Weight or Karat
If the weight or karat of your piece differs from what was charged, please notify us within 14 days of delivery. We will provide a prepaid return label for verification. If an error is confirmed on our part, we will issue a full refund or replacement with no fees of any kind.
After 14 days from delivery, we cannot process claims related to weight or karat discrepancies.
8. Refund Processing
Once your return is received and inspected, we will notify you by email confirming receipt and whether your refund has been approved. If approved, the refund will be applied to your original payment method within 7 business days of our confirmation.
If you have not received your refund after 7 business days, please check with your bank or credit card company first, as processing times vary. If the issue persists, contact us at info@lirysjewelry.com.
9. Exchanges
Exchanges for a different item are accepted within the 7-day return window. There is no restocking fee for exchanges. We will provide a prepaid return shipping label for all approved exchanges.
10. Contact Us
For return authorization, questions before purchasing, or any concerns:
• Phone: (813) 888-8590
• Email: info@lirysjewelry.com
• Website: lirysjewelry.com
This policy was last updated March 2026. The version in effect at the time of purchase governs your transaction.
