Heart Trooper's Staff Pendant
Major brands in our industry markup their products 8-10x the actual cost. We do things differently.
Delivery & Returns
Online Purchases: For items purchased online, you have a period of 7 days from the date of delivery to return or exchange the item. However, please note that there will be a $50 restocking fee deducted from your refund. After 7 days, we cannot offer a refund or exchange.
In-Store Purchases: If you bought an item from our store, unfortunately, we do not accept returns or exchanges for those purchases. All in store purchases are final sale.
Customized Cuban Links: If you customized a Cuban link in any way, there will be an additional 5% return fee. This fee will be calculated based on the purchase price before tax. Both the $50 fee and the 5% fee will be subtracted from the refund amount. For example, if you bought a non-customized Cuban link for $2000.00, your refund would be $1950.00. If the same Cuban link was customized, your refund would be $1900.00.
Eligibility for Return: To qualify for a return, the item must be unused and in the same condition as when you received it.
Return Shipping: You are responsible for the cost of return shipping. Please use a shipping method that provides a tracking number and share that number with us. We recommend insuring the package for the full value of your purchase. If the item gets lost during transit, we, Liry's Jewelry, are not responsible for any refund or exchange.
Non-Returnable Items: Certain items cannot be returned, including but not limited to custom work, Cuban links weighing 400 grams or more, any 18kt or 22kt chain, bracelet, ring, or pendant, as well as rose gold and white gold Cuban links. Please note that this list is not exhaustive, and we reserve the right to add additional items to the non-returnable list at any time. If you are unsure whether your item is eligible for return, please contact us at (813) 888-8590 or email us at firstname.lastname@example.org to inquire.
Refunds: Once we receive and inspect your returned item, we will send you an email to confirm its receipt and the approval of your refund. If approved, the refund will be processed and automatically applied to your original method of payment or credit card. It may take up to 7 business days for the refund to appear in your account after we initiate it.
Late or Missing Refunds: If you haven't received your refund, please check your email for a confirmation from us regarding the refund. After that, contact your credit card company and your bank to inquire about the status of the refund. Banks usually take some time to process refunds, typically 5-7 business days. If you still haven't received your refund after following these steps, please reach out to us at email@example.com.
Exchanges: If you prefer to exchange your item for a different one within the 7-day return period, there won't be any restocking fees. You will only be responsible for shipping the item back to us.
Incorrect Weight or Karat: If the weight or karat of your piece is different from what you were charged for, please let us know within 14 days of delivery. We apologize for any mistakes we may have made. We may ask you to ship the piece back to us for verification (we will cover the shipping cost if an error is found).
Please note that after 14 days, we cannot issue refunds or returns. If you have any further questions or concerns about our return/exchange policy, please contact us at firstname.lastname@example.org.